At Wigglypop, we want you to be bouncing with joy about your order! If something isn't quite right, don't worry! We offer a hassle-free returns and exchange policy to keep the wiggles going. Here's how it works:

Can I return or exchange something?

Absolutely! You can return or exchange most items within 7 days of delivery. Here's what to keep in mind:

• The item(s) must be brand new, with tags and labels on, just like you first saw them.
• They should be in the same awesome condition they arrived in – no wear or tear!
• Some things like underwear, swimsuits, and personalized items can't be returned or exchanged for hygiene reasons. Be sure to check the product description for details.

How do I return or exchange something?

1. Get in touch with our super-friendly customer support team within 7 days of delivery. They'll be happy to help! You can reach them at
2. Let them know your order number, what item(s) you'd like to return or exchange, and why.
3. They'll guide you through the rest of the process and give you easy instructions.

What are the other things to remember?

• Make sure everything you're returning is in the original packaging, with all the tags and labels.
• If you got any freebies with your order, those need to come back too.
• Don't forget to include your original order confirmation or receipt with the return.
• You'll need to cover the cost of shipping the item(s) back to us, unless it's our fault (like a wrong item or something being broken).

How do I get my money back?

Once we receive your return and check everything is okay, we'll refund you using your original payment method. It takes about 2-3 business days for the refund to show up in your account. Please note, the shipping cost you paid initially won't be refunded.

Exchanging something?

If you want a different size, color, or style, the easiest way is to return the original item following the steps above and then place a new order for what you want. This way, you'll be sure to get the perfect thing! Just remember, the new item might not be in stock, and prices can change.

What about damaged or defective items?

If something arrives damaged or not quite right, let us know right away! Our customer support crew will be happy to help. They might ask for a picture or some more information to see what's going on. We'll get you a replacement or refund, including any shipping costs you paid.

Are there some things I can't return?

Sure, a few things can't be returned or exchanged:

• Anything marked as “final sale” or “clearance” – these are super special deals!
• Personalized or customized items – they're one-of-a-kind just for you!
• Underwear, swimwear, and anything else a bit personal – for hygiene reasons.
• Anything that's been used, changed, or broken (not by you though!).

Got questions? We've got answers!

If you're unsure about anything in our return and exchange policy, don't hesitate to contact our customer support team atemail us . They're there to help you have a wiggly-tastic shopping experience!

By shopping at Wigglypop, you agree to this return and exchange policy. We can change it anytime, but we'll always update it here on the website so you're in the know.